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FREQUENTLY ASKED QUESTIONS
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| Payment • Software • Media • Design • Turnaround • Samples • Bad files • Color proofs • Benefits • Card Sizes |
| How do I pay? |
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| Payment must be submitted with order. We accept Visa and MasterCard. There are no refunds only credit. Payment may be submitted on line through our secure server or by telephone.
ORDERS WILL NOT BE PROCESSED WITHOUT PAYMENT IN FULL.
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| Which software application(s) can I use to setup my files? |
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| We accept Illustrator EPS, Indesign, Photoshop TIF files and Print quality PDF files. Files must be saved as EPS, TIFF or PDF with images at 300 DPI in CMYK format. |
| What file media format should I use to send files? |
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| Files must be sent through email or through FTP. |
Will Postcard500 design my card for me?
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| Yes, we will setup your card for $100.00, provided you send us all materials needed to do this, ie. transparencies or Hi-rez JPGs or tif files from your digital camera along with a hand drawn comp of what you would want your card to look like. Otherwise it's $50.00 per hour for us to design your card from scratch. Please allow 2 or 3 days for us to design your card. |
What is the turnaround time for printing and shipping?
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We work on a 4 business day plus shipping time. Your cards will be printed and ready to ship 4 days after we receive your correct files and orderform provided we receive your files and your proof is approved by 12 noon. Shipping depends on the method of shipping you request. In Manhattan shipping is $20.00 for up to 2500 cards. REMEMBER: add 2 or 3 days if we design your card.
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Why should I want to see samples of your cards?
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| Our cards are printed on a high quality, 16 point dull coated cardstock. This will give your cards a better look and feel than other postcards on the market. It's smart to compare quality. |
What if the files I send you are not correct?
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| First of all this will delay your job. This problem can be easily avoided if you follow our file check list. We will fix your files if possible with an approved predetermined charge, depending on the problem. |
What are the benefits of ordering my cards from POSTCARD500?
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- You can order as few as 500 postcards or business cards.
- We have several increments of quantity increases.
- Our cards are printed on a high quality, 16 point dull coated cardstock .
- You can save time and money sending us your files over the internet. This can save you a day in processing your order and $10.00 to $20.00 on overnight shipping of your disk.
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Can I order card sizes that are not on your price sheet?
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| Yes, just E-mail your request and we will send you a quote on any size card you would like. |
| Payment • Software • Media • Design • Turnaround • Samples • Bad files • Color proofs • Benefits • Card Sizes |